We hope your Baginshop backpacks and bags lasts a lifetime. But if you need to make a return, please follow these instructions.
You have 30 days from receipt of product to initiate a return. We only accept returns for items purchased at Baginshop.com or by phone. All returned items must be received in their original, unused condition and must include all original packaging. A refund will be issued within 7-10 business days of receipt for the purchase price to the credit card or PayPal account that was used to make the purchase.
- Start by entering your order number or signing-in below.
- Choose the item you'd like to return, and the reason why.
- Print the return label and instructions as directed.
- Place the upper portion with the instructions and barcode inside the box being returned.
- Place the item to be returned (in original, unused condition and all original packaging) inside the box being returned.
- Place return label on box.
- Take box to nearest UPS shipping provider and ship back to us.
- You will be notified when we receive your package.
Please contact our customer service representative at firstname.lastname@example.org
to confirm the return address for you.